Shipping & Returns
Shipping Policy
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We offer free UK postage and packaging – all orders are sent out by Standard Mail which is Royal Mail 2nd Class.
All CARDS will be dispatched within 2 working days.
All our PRINTS up to size A3 are printed and framed in-house. They are high-quality Gicleé prints. We aim to dispatch them within two working days, for delivery within 5 workings days of ordering.
All our PRINTS larger than A3, including framed options, are printed externally – they are high quality Gicleé prints with handmade classic style wood frames. These can take up to three working days to make. They are then dispatched for either the next day delivery, or using the Royal Mail 24 service, directly to you. Once dispatched we will send tracking information. Please ensure address details are accurate, as we cannot be responsible for loss or non-delivery due to customer error.
Delivery times stated can only be estimates. Please bear in mind that delays can occur which are out of our control. We will keep you informed if there are any dispatch delays.
We offer a delivery upgrade, with prices stated at checkout, but if you would like a specific item delivered more quickly than stated, we will try our best to accommodate you – please email us at customerservice@luckynumber5design.com with details.
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As far as possible all our packaging is eco-friendly, recycled and recyclable.
For more information about our production process please see here.
At present we only ship within the United Kingdom, if you would like something shipped further afield, please email customerservice@luckynumber5design.com for prices and more information.
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Returns Policy
We hope you will be 100% happy with your purchase, but we also understand that there may be a time when you need to return something to us.
Please see below for frequently asked questions, or email customerservice@luckynumber5design.com with any other queries, stating your order number and details.
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What do I do if I want to return an item?
If you wish to return an item, please contact us within 28 days of receipt. We will only issue a refund if the item is received back in its original unused condition, and in the original packaging. Once we receive the returned item we will process a refund within 14 days. Any returned item that is damaged due to insufficient packaging will not be refunded. Please note we can only refund the person who bought the item, and we will need the order number and details.
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Do I have to pay the cost of returning my item?
Yes, the customer is responsible for the cost of returning the item. The unused item must be packaged securely in its original packaging, and you must obtain proof of postage, as we are not responsible for items lost or damaged in transit. We cannot refund the postage costs.
How long will my refund take?
Refunds will be processed within 7 days upon receipt of the returned item. Any payments refunded will have the original postage costs deducted.
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Can I return a personalised, custom or bespoke item?
No, due to the unique nature of a custom or bespoke design, we cannot accept returns. We will email you a proof of the design for approval, before the item is made for you. When placing a custom order it is really important to double check all details, as we cannot be held responsible for any errors made by the customer.
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What happens if the item is damaged or faulty on receipt?
If your item is delivered damaged or faulty please email customerservice@luckynumber5design.com within 24 hours of receipt. You will be need to email us pictures of the damaged item with its packaging before a replacement/refund can be arranged.
Where do I return my item to?
Please email customerservice@luckynumber5design.com for details of where to return your item.
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