top of page

Shipping & Returns

Shipping Policy

At present we only offer UK postage and packaging – all orders are sent out as Standard Mail which is Royal Mail 2nd Class, with the option to upgrade to Royal Mail 1st Class.

If you would like something shipped further afield, please email for prices and more information.

UK postage and packaging costs are based on product and size, and will be stated at checkout;


Greeting Card £1.20

Unframed prints up to A3 size £2.99

5x12” framed prints £3.75 

12x12” framed prints £5.99

8x16" framed prints £6.99

Tea Towel £2.20

Pack of two Tea Towels £2.70


All CARDS, TEA TOWELS and PRINTS up to A3 size,  will be dispatched within 2 working days. 

All our PRINTS larger than A3, framed and unframed options, are printed externally –  they are high quality Gicleé prints with handmade classic style wood frames. These can take up to three working days to make. They are then dispatched using the Royal Mail 24 service, directly to you. Once dispatched we will send tracking information. Please ensure address details are accurate, as we cannot be responsible for loss or non-delivery due to customer error. 

Delivery times stated can only be estimates. We will keep you informed if there are any dispatch delays. Please bear in mind that once posted, delays may occur which are out of our control.


We offer a delivery upgrade, with prices stated at checkout, but if you would like a specific item delivered more quickly than stated, we will try our best to accommodate you – please email us at with details. 

If you live within London postcodes W5, W7 and W13, we’d be happy to hand deliver to you at a mutually convenient time.

As far as possible all our packaging is eco-friendly, recycled and recyclable.

For more information about our production process please see here.


Returns Policy

We hope you will be 100% happy with your purchase, but we also understand that there may be a time when you need to return something to us.

Please see below for frequently asked questions, or email with any other queries, stating your order number and details.

What do I do if I want to return an item?

If you wish to return an item, please contact us within 28 days of receipt. We will only issue a refund if the item is received back in its original unused condition, and in the original packaging. Once we receive the returned item we will process a refund within 7 days. Any returned item that is damaged due to insufficient packaging will not be refunded. Please note we can only refund the person who bought the item, and we will need the order number and details.

Do I have to pay the cost of returning my item?

Yes, the customer is responsible for the cost of returning the item. The unused item must be packaged securely in its original packaging, and you must obtain proof of postage, as we are not responsible for items lost or damaged in transit. We cannot refund the postage costs.


How long will my refund take?

Refunds will be processed within 7 days upon receipt of the returned item. Any payments refunded will have the original postage costs deducted.

Can I return a personalised, custom or bespoke item?

No, due to the unique nature of a custom or bespoke design, we cannot accept returns. We will email you a proof of the design for approval, before the item is made for you. When placing a custom order it is really important to double check all details, as we cannot be held responsible for any errors made by the customer.

What happens if the item is damaged or faulty on receipt?

If your item is delivered damaged or faulty please email within 24 hours of receipt. You will need to email us clear pictures of the damaged item with its packaging before a replacement/refund can be arranged.


Where do I return my item to?

Please email for details of where to return your item.

bottom of page