Privacy Policy

What type of information do we collect?

In order for you to make a purchase on our website, we need specific information which allows transactions to happen. For example, we need your name and address. We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history for this site. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. (The lock symbol in the browser address shows that this is a secure site).

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How to we collect this information?

We may collect this information in several ways, for example, if you send us a message, make a purchase or subscribe to a newsletter.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do we use, store share and disclose your information as a site visitor?

Luckynumber5design.com is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by luckynumber5design.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We will never sell your personal information.

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How will we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and by post.

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How we use cookies and other tracking tools

Cookies are small pieces of data which are stored on your browser. They are typically used to keep track of settings users have selected, and of actions taken on the site.

It’s important we use cookies as they ensure our site is safe and secure, that you enjoy a great experience whilst shopping and browsing on our site, and also to be able to identify any registered members of the site. We want our site to be as efficient as possible and cookies allow us to monitor and analyse the performance of our site.

See chart below for the cookies that we use.

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